Refund policy

Refund, Return & Exchange Policy

At ChuriKangan, we carefully pack every order before dispatch. However, if your order arrives damaged or you receive an incorrect size, we’re here to help.

Damaged Products

If your bangles arrive damaged, please contact us within 1–2 days of receiving your order.

To help us process your claim, please send us:

  • Your order number

  • Clear pictures or videos showing the damaged items

  • Your name and contact number

After reviewing the issue, we will arrange a replacement for the damaged product.

If the same product or specific article is no longer available, we may provide a refund instead.

Please keep the original packaging until your claim has been reviewed.

Size Exchange β€” Glass Bangles

Glass bangles are not eligible for size exchanges once the correct size has been received.

If you receive a size that is different from the size you ordered due to an error on our part, please contact us within 1–2 days of receiving your order. We will arrange the correct size for you, with no exchange or delivery charges to you.

Size Exchange β€” Metal Bangles

Size exchanges are available for metal bangles.

If we sent the wrong size

If you receive a size different from the one you ordered due to an error on our part, we will arrange the exchange at no additional cost to you, including the delivery charges.

If you received the correct size

If you received the size you ordered but later decide that you would prefer a different size, an exchange is still possible.

In this case:

  • The product must be unused and in its original condition.

  • You will need to send the product back to us.

  • You will be responsible for the delivery charges for both sides of the exchange.

  • Once we receive and verify the product, we will dispatch the requested size.

Change of Mind

We do not accept returns or exchanges simply because you changed your mind about a product, color, design, or style.

For glass bangles, size exchanges are not available when the correct size was received.

For metal bangles, a size exchange may be requested according to the conditions mentioned above.

Exchange Conditions

To be eligible for an exchange:

  • Please contact us within 1–2 days of receiving your order.

  • Products must be unused and in their original condition.

  • Products should be returned with their original packaging where applicable.

  • Exchanges are subject to product availability.

Refunds

Refunds are primarily offered when an approved damaged or incorrect item cannot be replaced because the same product or specific article is unavailable.

Once a refund has been approved, the amount will be returned through bank transfer or Easypaisa.

Please allow 5–7 business days for the refund to be processed after approval.

Important Note

Please inspect your parcel soon after receiving it and contact us within the specified time if there is any issue.

For assistance with a damage claim or exchange, please contact us through WhatsApp. You can also reach us through Instagram if needed.

We’re always happy to help resolve genuine order issues as smoothly as possible.